We are confident in our products. If you are not satisfied, may return your purchase for a full refund. Please don’t hesitate to give us your feedback. We are always looking for ways to improve!
To qualify for a refund, you must be a legal US resident, 18 years of age or older. Only the original purchaser of the requested product(s) may participate. Happy Horse, PF Harris Manufacturing Company, LLC, does not honor requests from commercial users, groups, clubs or organizations. No Guarantee for use on rental property or other commercial applications.
Acceptance of replacement or substitute product is fulfillment of the Guarantee.
The original cash register receipt is required for a refund or exchange of goods. No copies or reproductions will be accepted.
Limit one ITEM refund per person, customer, household, address or receipt. Use of multiple addresses or PO Boxes to obtain multiple refunds is fraudulent and could result in Federal prosecution under the US Mail Fraud Statutes (1 USC, Sections 1341-1342). Offer valid in USA only.
No PO Boxes will be accepted without a valid street address. Any claims postmarked after 60 days from the date of purchase will be ineligible.
PF Harris Manufacturing Company, LLC reserves the right to modify or withdraw this policy at any time. We also reserve the right to ask for the lot codes, UPC bar code, return of the product or other identifying items as additional proof of purchase. Receipts and other items submitted become the property of PF Harris Manufacturing Company, LLC and will not be returned. Please allow 8 weeks for receipt of check. PF Harris Manufacturing Company, LLC is not responsible for lost, late or misdirected mail.
Void where prohibited, taxed or restricted by law.
Our Shipping Policy:
All of our Happy Horse products typically ship within 24 hours of the order being placed. We choose the right to ship either USPS or Fedex, to insure the quickest delivery times.
When Will I Receive My Order?
Items will ship from our Georgia address and typical delivery time is anywhere from 1 to 4 days depending on ship to location.
We do not accept PO Boxes as ship to addresses. If you require your package to ship to a PO box, please contact customer service department so they may assist you with appropriate shipping charges.
How Much Does Shipping Costs?
Shipping is free for orders over $25.00 and are typically shipped Fedex Ground. Orders under $25.00 will be charged fedex shipping based on actual weight and rate for home delivery.
No, we do not currently offer international shipping as our product lines are only registered for sale within the United States at this time.